The Cleaning Brigade family of companies and authorized operators
Website Policy Disclosure
Estimates and Scope of Work
All quotes and estimates are based on the information provided at the time of booking. Final pricing may be adjusted if the size, condition, access, or scope of the property differs from what was originally disclosed.
Payment Terms
Payment is due as stated at the time of booking, invoicing, or completion of service unless otherwise agreed in writing. Any deposits, booking fees, wallet payments, or credits received may be applied to the invoice.
Cancellations and Rescheduling
Recurring services continue until canceled. We require at least 24 hours’ notice for cancellations or rescheduling requests. Late cancellations, lockouts, or denied access may result in a cancellation fee.
Satisfaction Guarantee
If you are dissatisfied with your cleaning, you must notify us within 24 hours of service completion. We reserve the right to inspect the issue and offer a re-clean before any other remedy is considered.
Refunds and Credits
Refunds are not guaranteed. Except where required by law, refunds are generally not issued after 24 hours from completion of service. If a credit or refund is approved, it will be limited to the amount paid for the specific cleaning service at issue.
Recurring Service Terms
Recurring service remains active until canceled with proper notice. Homes that have gone more than six weeks without service may require a deep clean or reset service before recurring maintenance can resume.
Access, Utilities, and Property Conditions
Clients are responsible for providing safe and timely access to the property and ensuring that water, electricity, and necessary utilities are available. Excessive clutter, heavy soil, pests, biohazards, unsafe conditions, or undisclosed issues may result in additional charges, limited service, or refusal of service.
Damage and Liability
Any damage concerns must be reported promptly. We are not responsible for pre-existing damage, normal wear and tear, improper installation, manufacturer defects, or fragile, loose, or improperly secured items. Liability, if any, will be limited to the amount paid for the affected service.
Authorized Operators and Network Services
Services may be performed by The Cleaning Brigade family of companies and authorized operators operating within our branded network.
Policy Changes
We reserve the right to update or revise these policies at any time. Continued use of our services after any update constitutes acceptance of the revised terms.